Managing Difficult People/What to Say when You Can't Say Yes

Topics Covered:

  • Differentiate professional responses from personal reactions
  • Creating experiences with good outcomes
  • Leaning that HOW you say it is more effective than WHAT you say
  • Using techniques and language of positive redirection

Who Should Attend:

  • Jail/Prison
  • Community Corrections
  • Leadership
  • Support Staff

Training Hours: 16


[ Brochure ]


Mar 09 (08:00 am) - 10, 2010 (05:00 pm)



Location Information:

Tyler Junior College School of Continuing Studes - West Campus
1530 SSW Loop 323
Tyler, TX 75701

Hotel Information: *

Sleep Inn & Suites
5555 Donnybrooke Ave.
Tyler, TX 75703
Ask for SHSU-CMIT rate when making reservation to ensure discounted rate of $70.00 and reservation should be made by February 26, 2010.

J. Mark Warren attended Texas A&M University and Saint Edward’s University from which he received a Bachelor of Arts in Sociology in 1977. He also graduated from the 157th Session of the FBI National Academy in Quantico, Virginia. Mark worked for the Texas Department of Public Safety for 23 years, 19 of which he spent at the Training Academy where he was the Assistant Commander for seven years. Mark was a member of the Verbal Judo instructional staff from 1987 to 2002. He is a member of the Texas Police Association and a member of the Association of Texas Law Enforcement Educators. Currently, Mark is the Training Coordinator and a Consultant for the Texas Association of Counties. He assists with the vision, development, and delivery of programs for both the internal and external customers of Texas county government.

For more information, contact:
Correctional Management Institute of Texas
George J. Beto Criminal Justice Building
Sam Houston State University
Huntsville, TX 77341-2296
Fax: (936) 294-1671

Cancellation Policy: Full refunds will be given to those who cancel in writing more than ten (10) working days prior to the training. A refund of 70% of the fees paid will be authorized when a written request for refund of conference or program fees is submitted less than ten (10) working days prior to the scheduled start of the program. The Correctional Management Institute of Texas reserves the right to retain or collect fees in full for those who fail to cancel prior to the training or for those who fail to attend. Substitutions are permitted at anytime.

* Unless otherwise noted, hotel arrangements are the responsibility of the participant.